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May 20th, 2014
11:50 AM ET

Customers give dismal scores to TV providers

By Brian Stelter, CNN

Note to Comcast and AT&T executives: you've got your work cut out for you.

Subscriber satisfaction with cable and satellite TV providers has slumped across the board, according to a new American Customer Satisfaction Index (ACSI) survey of tens of thousands of people.

Of the eight providers studied, the worst performer is Time Warner Cable, the cable company that's merging with Comcast. The second worst is Comcast. They were in the same order last year — but this year, their scores are weaker.

Time Warner Cable has a score of 56 and Comcast has a score of 60. The industry average is 65.

The data was released in a report Tuesday, two days after AT&T announced a plan to acquire the biggest satellite provider in the country, DirecTV.

FULL STORY...

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Filed under: AT&T • Comcast • Time Warner Cable
What AT&T-DirecTV deal means for consumers
May 19th, 2014
01:30 PM ET

What AT&T-DirecTV deal means for consumers

By Brian Stelter, CNN

If approved by regulators, AT&T's $49 billion bid for DirecTV would be the fourth-biggest telecommunications merger in history. So everybody has an opinion about it.

Sunday's deal announcement stirred enthusiasm, opposition and above all else curiosity about what the combination of AT&T (TFortune 500) and DirecTV (DTVFortune 500) could look like. The House Judiciary Committee immediately said that it would hold a hearing to scrutinize the deal.

In the short term, the deal is unlikely to affect either company's customers. But the long term is another story.

AT&T - like its rivals Verizon (VZFortune 500) andComcast (CMCSAFortune 500) - clearly wants to sell bundles of broadband and television that deliver on the promise of anything/anytime/anywhere programming.

FULL STORY ...

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Filed under: AT&T • DirecTV
May 19th, 2014
09:55 AM ET

AT&T and DirecTV strike $49 billion deal

By Brian Stelter, CNN

AT&T said Sunday that it had agreed to acquire America's biggest satellite television provider, DirecTV, in a deal worth almost $50 billion.

If approved by regulators, the acquisition will give AT&T a stronger hand in shaping the future of television distribution and consumption.

AT&T-DirecTV would be the country's No. 2 provider of television subscribers behind a combined Comcast-Time Warner Cable. Add it all up, and Comcast and AT&T would control more than half of the market for pay television.

"This is a unique opportunity that will redefine the video entertainment industry and create a company able to offer new bundles and deliver content to consumers across multiple screens - mobile devices, TVs, laptops, cars and even airplanes," said AT&T CEO Randall Stephenson.

FULL STORY ...

 

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Filed under: AT&T • DirecTV