May 20th, 2014
11:50 AM ET

Customers give dismal scores to TV providers

By Brian Stelter, CNN

Note to Comcast and AT&T executives: you've got your work cut out for you.

Subscriber satisfaction with cable and satellite TV providers has slumped across the board, according to a new American Customer Satisfaction Index (ACSI) survey of tens of thousands of people.

Of the eight providers studied, the worst performer is Time Warner Cable, the cable company that's merging with Comcast. The second worst is Comcast. They were in the same order last year — but this year, their scores are weaker.

Time Warner Cable has a score of 56 and Comcast has a score of 60. The industry average is 65.

The data was released in a report Tuesday, two days after AT&T announced a plan to acquire the biggest satellite provider in the country, DirecTV.


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Filed under: AT&T • Comcast • Time Warner Cable
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